Refund & Cancellation Policy

1. Nature of Services

Uniworld Payments acts as a payment gateway facilitating transactions between customers, merchants, and financial institutions. The Company is not a party to the actual transaction between customer and merchant.

2. Cancellation Policy

Cancellation of products/services is subject to the respective merchant’s policy. Users must contact the merchant directly for cancellation requests.

3. Refund Policy

Refunds are initiated and processed by the respective merchant. The Company only facilitates payment processing and does not decide refund eligibility.

Refunds are processed to the original payment method after merchant approval.

4. Refund Processing Time

Refunds generally take 5–10 business days. Time may vary depending on banks, payment methods, or network delays.

The Company is not responsible for such delays.

5. Failed or Duplicate Transactions

• Failed transactions are usually auto-reversed within 5–7 business days
• For duplicate payments, contact the merchant directly

6. Chargebacks & Disputes

Users may raise disputes through their issuing bank. We may assist with transaction details but are not responsible for final decisions.

Fraudulent chargebacks may lead to account suspension.

7. Non-Refundable Transactions

• Service fees or charges
• Completed/consumed services
• Transactions restricted by law or merchant policy

8. User Responsibility

• Review merchant policies
• Provide correct payment details
• Keep transaction records

9. Limitation of Liability

• Merchant refund decisions
• Bank/payment delays
• Losses from failed/disputed transactions

10. Policy Updates

We may update this policy anytime. Changes become effective once published.

11. Contact Us

Email: info@uniworldpay.in
Website: www.uniworldpay.com